Support

We provide help and support as part of every service package we offer, and it’s available to you 24/7. And you won’t need to wait for answers to your questions because our support includes a wide range of self-help and service request options.

Support options

Forums

Connect to our community of technology coordinators, webmasters and teachers, where you can view questions and answers from your peers and Schoolwires support and development staff.

Phone Support

Talk with an experienced technician between the hours of 8:30 a.m. and 5 p.m. EST, Monday through Friday. Emergency phone support is also available.

Online Help

Access comprehensive, up-to-date solutions and tutorials at your convenience.

Online Library

Explore our comprehensive library of documents, including the Schoolwires User Guide, Job Aids and Frequently Asked Questions.

Self-Service

You can report incidents, request support, or ask about new features any time you’re online. You can also check the status of your report or request, view incident history or search our Knowledge Base for information.

Training

Our video, webinar and WebAcademy training sessions are always available for online viewing, so you can watch any time — when and where it’s convenient for you.