Judy Luzeski promoted to Vice President of Client Services at Schoolwires®
State College, Pennsylvania, July 17, 2012 – Judy Luzeski has been promoted to Vice President of Client Services at Schoolwires where she is accountable for developing, managing, and executing professional services, customer care, and client retention strategies to help meet the company’s goals for services revenue and client retention.
“This position is critical to maintaining the long-standing and positive relationships we build with our customers, contributing to a retention rate that consistently exceeds 95 percent,” said Christiane Crawford, Chief Executive Officer and President, Schoolwires. “Judy has held several key positions that have given her intimate knowledge about all of the functional areas of our business, including Client Services, and prepared her well for this new role.”
Ms. Luzeski is responsible for ensuring that clients have a quality experience throughout their adoption of Schoolwires’ solutions. This includes responsibility for client education, consultative professional and creative services, technical support, client relationship management, personalized premium support plans, and online help and support communities for clients.
Ms. Luzeski has been with Schoolwires since 2009 as Senior Director of the Program Management Office where she led a cross-functional team in the planning, rollout, migration, and adoption of Schoolwires’ flagship product, Centricity2™. She also managed the successful rollout and incubation of Schoolwires’ safe social learning platform, Nimbus™. She has been Interim Vice President of Client Services since March 31. Ms. Luzeski holds a Masters in Computer Science from Villanova University, the Project Management Institute's Project Management Professional (PMP) certification, and the Certified Scrum Master (CSM) certification.
Schoolwires, Inc. provides a suite of technology products and related services to more than 1,300 educational entities, including K-12 school districts and schools in the United States and China. The company’s technologies are designed to foster community, student, teacher and parent engagement in the classroom, locally and internationally. Its solutions include an integrated website and content management system, a safe social learning and networking system, and an enterprise technology platform. Schoolwires brings together a district’s essential technologies, information, and content to effectively engage the K-12 community in support of district and student success. The company currently serves an estimated 10 million users and was recognized as one of the top privately held education companies for the fifth consecutive year by Inc magazine. Schoolwires was incorporated on April 5, 2000 and is headquartered in State College with offices in Beijing, China.
© 2012 Schoolwires, Inc. All rights reserved.
Katie Kilfoyle Remis